Cancel & Return Policy
Contact Seller
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
Apply for Refund
After contacting us, simply raise a claim by opening a dispute within 15 days from the delivery of your order (or elapsing of term to confirm order delivery).
Get Money Back in 15 Days
We will return your money in 15 days, however; if it’s not resolved, you can contact us from the order detail page to escalate your dispute.
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NaughtyLady (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of naughtylady.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges & Returns
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. An exchange isn’t always possible under the warranty policy. If the product wasn’t available in stock, you will get a full refund instead.
If you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:
• You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company’s service point to complete the return and wait for the local warehouse to receive your returned parcel.• Remember to select ‘Return Goods” while opening the dispute.
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
Return Shipment Fee
• It is free for you to return the parcel to the designated local return address.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
Please do not send your purchase back to us unless we authorize you to do so.